Qisheng Precision backs every machine and consumable product with a structured after-sales support programme. Our dedicated technical service team is committed to keeping your production running with minimal downtime.
A dedicated after-sales technical team is assigned to each equipment order. Equipment acceptance inspection completed within agreed timeframes after delivery at your facility.
After-sales engineers provide free hands-on training for your production staff. Covers machine operation, blade mounting, parameter setting and routine maintenance.
All standard software functions upgraded free of charge for the lifetime of the machine. No annual subscription or hidden licensing fees.
Any reported equipment fault is assigned to a dedicated technician within 1 hour of notification. Remote diagnosis and resolution plan confirmed immediately.
After every fault resolution, an after-sales engineer conducts a follow-up within one week to confirm full machine restoration and measure satisfaction.
Remote support via video call and email for European customers. On-site visits arranged for major projects and key accounts.
Yes. All Qisheng consumable products — dicing blades, grinding wheels and chuck tables — are designed to be compatible with major dicing saw brands including Disco, ACCRETECH (Tokyo Seimitsu), Huahai and domestic equivalents. Please provide your machine model and hub/flange specification when placing an order.
Minimum order quantities vary by product type. For standard catalogue dicing blades the MOQ is typically 10 pieces per specification. Custom formulations may require higher quantities. Please contact our technical sales team for specific MOQ and pricing information.
Yes. Qisheng provides evaluation samples for qualified customers. Samples are available at nominal cost for standard catalogue items. Please contact us with your application details — substrate material, wafer size, machine model and target specifications.
For dicing blades: machine model and manufacturer, hub/flange specification, substrate material, desired blade OD and kerf width, and quantity. For grinding wheels: machine model, wafer type and size, wheel dimensions and grit specification.
Yes, Qisheng actively seeks qualified distributors and sales agents for European markets. Please contact us at sales@qisheng.eu with a brief introduction of your company, the markets you cover and your existing product portfolio.
Qisheng dicing saws come with a standard 12-month warranty covering manufacturing defects and component failures under normal operating conditions. Software updates are free for the lifetime of the machine. Extended service agreements are available on request.